Frequently Asked Questions

Question 1

How do I get started with Central Home Care?

Accepted Answer

Getting started is simple. Call us on 1300 245 765 or submit an online enquiry and one of our care coordinators will contact you within one business day. We'll discuss your needs, explain your funding options, and arrange a free in-home assessment at a time that suits you.

Question 2

Do I need a referral to access your services?

Accepted Answer

No referral is needed to contact us directly. However, to access government-funded services such as Home Care Packages or CHSP, you will need to register with My Aged Care (1800 200 422) and undergo an assessment. We can guide you through this process.

Question 3

What areas do you service?

Accepted Answer

We provide home care services across all Australian states and territories, including metropolitan, regional, and some remote areas. Call us to confirm availability in your specific location.

Question 4

How much does home care cost?

Accepted Answer

The cost of home care depends on the type of funding you access. Government-funded services through Home Care Packages or CHSP are heavily subsidised, and you may only pay a small income-tested contribution. Private care services are charged at an hourly rate. We provide transparent pricing and will explain all costs before you commit to any services.

Question 5

What is a Home Care Package?

Accepted Answer

A Home Care Package (HCP) is a government-funded program that provides a budget for older Australians to purchase in-home support services. There are four levels, ranging from basic support (Level 1) to high-level care (Level 4). You choose how your budget is spent, in consultation with your care coordinator.

Question 6

Can I use both NDIS and aged care funding?

Accepted Answer

In most cases, you access either the NDIS or the aged care system, not both simultaneously. If you are under 65 with a disability, the NDIS is generally the appropriate pathway. If you are 65 or over, the aged care system applies. There are some exceptions, particularly for existing NDIS participants who turn 65. Our team can help you understand which pathway is right for you.

Question 7

What is the Commonwealth Home Support Programme (CHSP)?

Accepted Answer

CHSP is the Australian Government's entry-level aged care program, providing basic support services to help older Australians live independently at home. It is designed for people who need a small amount of assistance and is a good option while waiting for a Home Care Package.

Question 8

What services does Central Home Care provide?

Accepted Answer

We provide a comprehensive range of in-home support services including personal care, domestic assistance, nursing, allied health, transport, meal preparation, social support, and care management. We also provide respite care for family carers. All services are tailored to your individual needs and goals.

Question 9

Can I choose my own carer?

Accepted Answer

Yes. We work hard to match you with a carer who suits your personality, language preferences, and care needs. If you are not happy with your assigned carer, we will work with you to find a better match. Your comfort and trust in your carer is our priority.

Question 10

What if I need care outside of business hours?

Accepted Answer

We provide after-hours support for clients with urgent care needs. Our 24/7 emergency line (1300 245 766) is available for existing clients who need assistance outside of regular business hours.

Question 11

Are your carers qualified and police-checked?

Accepted Answer

Yes. All Central Home Care staff undergo thorough background checks including National Police Checks and Working with Vulnerable People checks. Our carers hold relevant qualifications in aged care or disability support, and all staff participate in ongoing training and professional development.

Question 12

How do you ensure quality of care?

Accepted Answer

We are accredited under the Aged Care Quality Standards and the NDIS Practice Standards. We conduct regular care reviews, gather feedback from clients and families, and have a dedicated quality and compliance team. We also have a formal complaints process and encourage clients to raise any concerns at any time.

Question 13

How do I make a complaint?

Accepted Answer

We take all complaints seriously and aim to resolve them promptly. You can raise a concern directly with your care coordinator, contact our office, or submit a complaint through our website. If you are not satisfied with our response, you can contact the Aged Care Quality and Safety Commission (1800 951 822) or the NDIS Quality and Safeguards Commission (1800 035 544).

Getting Started

Funding & Costs

Our Services

Quality & Safety

Still Have Questions?