Terms of Service

Central Home Care Pty Ltd is a registered provider of aged care and disability support services operating across Australia. We are approved under the Aged Care Act 1997 (Cth) and registered with the NDIS Quality and Safeguards Commission. Our services include Home Care Packages, Commonwealth Home Support Programme (CHSP), NDIS support, private care, and a range of in-home support services. Specific terms governing the delivery of care services are set out in your individual Service Agreement, which forms part of your contract with us.

You may use our website for lawful purposes only. You agree not to: • Use the website in any way that violates applicable laws or regulations • Transmit any unsolicited or unauthorised advertising or promotional material • Attempt to gain unauthorised access to any part of the website or its related systems • Introduce viruses, trojans, worms or other malicious or harmful material • Reproduce, duplicate, copy or resell any part of our website without our express written consent We reserve the right to restrict or terminate access to our website at any time without notice.

The content on our website is provided for general information purposes only. It is not intended to constitute medical, legal, financial or professional advice. You should always seek independent professional advice before making decisions about your care, funding or health. While we take reasonable care to ensure the accuracy of information on our website, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability or suitability of the information. Any reliance you place on such information is strictly at your own risk.

The provision of care services is governed by a separate Service Agreement entered into between you (or your authorised representative) and Central Home Care. The Service Agreement sets out: • The specific services to be provided • Your rights and responsibilities as a care recipient • Our obligations as a service provider • Fees, charges and payment terms • How to make changes, suspend or end services • Complaint and feedback processes In the event of any inconsistency between these Terms and your Service Agreement, the Service Agreement will prevail to the extent of the inconsistency.

Fees for our services are set out in your Service Agreement and our Schedule of Fees, which is available on request. Fees may be subject to change in accordance with government funding adjustments or as otherwise notified to you. Government-subsidised services (Home Care Packages, CHSP, NDIS) are subject to the relevant program rules and any applicable income-tested or means-tested fees. Private care services are charged at the rates agreed in your Service Agreement. Payment terms are set out in your Service Agreement. We reserve the right to suspend services where fees remain unpaid after reasonable notice.

All content on this website — including text, graphics, logos, images, audio clips and software — is the property of Central Home Care or its content suppliers and is protected by Australian and international copyright laws. You may view, download and print pages from our website for your own personal, non-commercial use only. You must not modify, reproduce, republish, upload, post, transmit or distribute any material from this website without our prior written permission.

Our website may contain links to third-party websites, including government agencies, health organisations and community resources. These links are provided for your convenience only. We have no control over the content of those websites and accept no responsibility for them or for any loss or damage that may arise from your use of them. The inclusion of a link does not imply our endorsement of the linked website or its operator.

To the maximum extent permitted by law, Central Home Care excludes all liability for any loss or damage (including indirect, special or consequential loss) arising from your use of, or inability to use, our website or the information on it. Nothing in these Terms excludes, restricts or modifies any right or remedy, or any guarantee, warranty or other term or condition, implied or imposed by any legislation that cannot lawfully be excluded or limited, including the Australian Consumer Law. Where our liability cannot be excluded, it is limited to the greatest extent permitted by law.

Your privacy is important to us. Our collection, use and disclosure of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our website or engaging our services, you consent to the collection and use of your information as described in our Privacy Policy.

We are committed to resolving complaints promptly and fairly. If you have a complaint about our services or website, please contact us in the first instance: Email: [email protected] Phone: 1800 000 000 If you are not satisfied with our response, you may contact the Aged Care Quality and Safety Commission (1800 951 822) or the NDIS Quality and Safeguards Commission (1800 035 544).

We may update these Terms from time to time to reflect changes in our services, legal requirements or business practices. The current version will always be published on our website with the date of last update. Your continued use of our website after any changes constitutes your acceptance of the updated Terms. We encourage you to review these Terms periodically.

These Terms are governed by the laws of Australia. Any disputes arising under these Terms will be subject to the exclusive jurisdiction of the courts of Australia. For any questions about these Terms, please contact us: Central Home Care Pty Ltd Email: [email protected] Phone: 1800 000 000 Website: centralhomecare.com.au